At Bxrmd.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
1. Eligibility for Refunds
- Refunds are applicable for items that are defective, damaged, or incorrect as per your order.
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- Refund requests must be initiated within [Insert Timeframe, e.g., 14 or 30 days] of receiving your order.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Perishable goods such as food or flowers.
- Digital products or downloadable software.
- Items purchased on final sale or marked as non-returnable.
3. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact us at [Your Email Address] or [Your Phone Number] with your order details and the reason for the refund.
- Provide photos or other evidence if the item is defective, damaged, or incorrect.
- Wait for confirmation from our team before sending the item back.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the issue was due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
5. Processing Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [Insert Timeframe, e.g., 5-7 business days], and the amount will be credited back to your original method of payment.
6. Late or Missing Refunds
- If you haven’t received your refund within the specified timeframe, please check with your bank or credit card provider as processing times may vary.